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CV Profile No.84275

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Last name : *********
First name : ***********
Phone : +2***********
Email : ******@******
Date of birth : ********
Nationality : *****
Address : *****************************************

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Profile details

Job category searched
» IT, new technologies
» IT, software engineering, Internet
Professional experience . More than 10 years
Professional Experience: 
Enterprise and Corporate IT Service Desk Agent
Telkom Business Connexions
03.2006 - 07.2019
Incident logging and dispatch - Deliver a second line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, intranet and e mail.  Diagnose and resolve technical hardware and software issues if not resolvable within first hand tier.  Offering advice to end users and customers on all areas of ICT, how to troubleshoot and ensuring Trust standards are met. This will include working as part of a team, in order to share knowledge and work together to increase performance standards.  To work closely with the ICT Training, Technical and PAS Administration Teams on user issues and problem resolution and to provide cover when required.  To ensure effective communication within ICT teams, the Trust and third parties.  Incident Quality Control and assurance - To actively promote and market ICT, including assisting with quality assurance and customer satisfaction surveys.  Active Directory modify user accounts/ administrator  Incident Process Management  Reporting and analysis of logged incidents to provide useful feedback and assist to strategize to make the service desk more efficient and effective.
The following are highlights of my qualifications: • A distinguished career directing the development of quality information technology network solutions, including the design, configuration, and support of fully functional, reliable and secure systems. • Technical proficiency in numerous platforms, network protocols and administration tools Comprehensive industry training providing a broadband understanding of internet measures, abuse detection. • Exceptional leadership abilities with the demonstrated capacity to build, train, and mentor highly productive and motivated cross-functional teams. In addition, I offer outstanding organisational skills, which have proven to be a critical asset in developing, maintaining, and supporting dynamic information technology solutions. These qualities combined with my dedication and tireless work ethic should enable me to make a positive impact.
Education . College
National certificate NQ Level 5
Careers IT
01.2008 - 11.2008
Network Architecture and Standard Personal Development Client Server Networking Assembling Repairing and Maintain a Server Enterprise System Management Managing LANs and Understanding WANs
More information
Copperbelt - Lusaka - International
Permanent contract - Freelance

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