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CV Profile No.84275

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Last name : *********
First name : ***********
Phone : +2***********
Email : ******@******
Date of birth : ********
Nationality : *****
Address : *****************************************

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Profile details

Job category searched
» IT, new technologies
» IT, software engineering, Internet
Professional experience . More than 10 years
Professional Experience: 
Enterprise and Corporate IT Service Desk Agent
Telkom Business Connexions
03.2006 - 07.2019
Incident logging and dispatch - Deliver a second line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, intranet and e mail.  Diagnose and resolve technical hardware and software issues if not resolvable within first hand tier.  Offering advice to end users and customers on all areas of ICT, how to troubleshoot and ensuring Trust standards are met. This will include working as part of a team, in order to share knowledge and work together to increase performance standards.  To work closely with the ICT Training, Technical and PAS Administration Teams on user issues and problem resolution and to provide cover when required.  To ensure effective communication within ICT teams, the Trust and third parties.  Incident Quality Control and assurance - To actively promote and market ICT, including assisting with quality assurance and customer satisfaction surveys.  Active Directory modify user accounts/ administrator  Incident Process Management  Reporting and analysis of logged incidents to provide useful feedback and assist to strategize to make the service desk more efficient and effective.
Skills
The following are highlights of my qualifications: • A distinguished career directing the development of quality information technology network solutions, including the design, configuration, and support of fully functional, reliable and secure systems. • Technical proficiency in numerous platforms, network protocols and administration tools Comprehensive industry training providing a broadband understanding of internet measures, abuse detection. • Exceptional leadership abilities with the demonstrated capacity to build, train, and mentor highly productive and motivated cross-functional teams. In addition, I offer outstanding organisational skills, which have proven to be a critical asset in developing, maintaining, and supporting dynamic information technology solutions. These qualities combined with my dedication and tireless work ethic should enable me to make a positive impact.
Education . College
National certificate NQ Level 5
Careers IT
01.2008 - 11.2008
Network Architecture and Standard Personal Development Client Server Networking Assembling Repairing and Maintain a Server Enterprise System Management Managing LANs and Understanding WANs
Languages
englishfluent
More information
immediately
Copperbelt - Lusaka - International
Ndola
Permanent contract - Freelance
24.11.2022
12

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