CV Profile No.57443
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Profile details
Job category searched
» IT, new technologies
» Management
» Services
Professional experience
More than 10 years
» Agriculture, fishing, aquaculture
» IT, software engineering, Internet
» Industry, production, manufacturing and other
» Services other
» Transport, logistics, postal services
Professional Experience:
Since 06.2017
Service Delivery Manager
inq.Digital Zambia
Conduct periodic business review meetings to understand the business context and identify new opportunities to expand the relationship with the customers.
Develop value capture plans with structured recommendations to achieve business value with our technology portfolio.
Manage customer escalations and requests to ensure effective resolution by cross-functional collaboration, ensuring top-notch technical support is delivered to the client.
10.2015 - 05.2017
Senior IT Lead
iSON Xperiences
Provision of system-level support for multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of infrastructure and network systems.
Management of Windows 2012/2008 Server /Linux RedHat Environment including but not limited to Active Directory, Windows Server Update Service (WSUS), McAfee ePO Antivirus platform, DNS, SQL, network devices ( Cisco ASA 55xx Firewall, Cisco Catalyst 36xx L3 Switches, Cisco Catalyst 29xx, Cisco 19xx series routers), Uninterruptible Power Supplies, etc
Monitoring and maintenance of Computer system security and organizational compliance, processes, and procedures are in place and properly maintained as specified in ISO framework
06.2014 - 11.2014
IT Country Supervisor
Cargill Zambia
Manage & Administer all IT infrastructure, hardware & Software.
Oversaw the installation of Time & Attendance System that was incorporated with HR Payroll System
03.2011 - 05.2014
Network Engineer
Ndola Lime Company
Design, plan and install Network infrastructure (Switches, Routers, Access Points, Kenwood Radios and other network devices)
Troubleshooting, configuration, setup of all Telecommunications devices in the Plant (Private Branch Automatic Exchange, BlackBerries, iPads, iPhones, Tablets)
Budget for all Network/Telecoms equipment operations/ maintenance/ expansion Plant-wide
Achieved 55% reduction in telephone costs after implementing a Telephone Management System.
04.2008 - 02.2011
Telecoms Technician
Mido Engineering
Carried out Telecoms Systems installation projects & maintenance at Lafarge, European Union, Mukuba Hotel amongst others.
Other tasks include network structured cabling
Skills
LAN, WAN, WLAN infrastructures, CyberSecurity, Network Engineering, System Administration
PROTOCOLS: TCP/IP, DNS, DHCP, HTTP, SMTP, NTP, SNMP, VoIP
LANGUAGES: HTML, CSS, JavaScript, Python
DATABASES: SQL, MySQL
OPERATING SYSTEMS: Windows, Linux, MacOS, Android
Penetration Testing (Red Team/ Blue Team)
Education
Bachelor
01.2017 - 11.2020
Bachelor in IT Security
SMC University
Bachelor in IT-Security (BBA in IT-Security) is a focused distance learning degree program that develops a thorough understanding of IT-Security in its manifold aspects. The program is strongly oriented towards practical application, rather than theory. It is a combination of academic content adapted for the experienced working professional, coupled with extensive academic and industry related exposure. The Degree includes the following modules:
Presentation and Communication Skills
Entrepreneurship
Elementary Statistics
Operating Systems: Windows Server
Systems Design and Analysis
IT Security Essentials I
Advanced Network Security
Computer Forensics
Management and Business
Key Concepts in Algebra
Operating Systems: UNIX/Linux
Networking Basics
Introduction to Electronic Commerce
IT Security Essentials II
Security Policy Design and Administration
07.2004 - 08.2006
Diploma
Zambia ICT College
Fundamentals of Electronic Engineering
Communication Systems & Digital Networks
Computer Programming Principles
Radio Systems
Advanced Mathematics
09.2009 - 09.2009
Computer Networking
Cisco Network Academy
Cisco certified Network Associate (CCNA)
Learned how to install, operate, configure, and verify basic IPv4 and IPv6 networks. The course covers configuring network components such as switches, routers, and wireless LAN controllers; managing network devices; and identifying basic security threats. The course also gives you a foundation in network programmability, automation, and software-defined networking.
05.2011 - 05.2011
Fiber Optic Splicing
Tripple Play
Certified Fiber Optic Technician
Fiber Optic Spilicing
05.2020 - 05.2020
Service Management
Master of Project Academy
Principles of ICT Service Management
01.2021 - 01.2021
Network Security
International CyberSecurity Institute
Certified Network Security Specialist
Languages
english›fluent
More information
immediately
Central - Copperbelt - Eastern - Luapula - Lusaka - Muchinga - North-Western - Northern - Southern - Western - International
Place of residence : Kitwe
Permanent contract - Fixed-term contract - Freelance
13.01.2021
20
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