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CV Profile No.57443


Contact this profile for a recruitment
Last name : ****
First name : **
Phone : +2***********
Email : ******@******
Date of birth : : ********
Nationality : *****
Address : ********************************************************************

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Profile details

Job category searched
» IT, new technologies
» Management
» Services
Professional experience
More than 10 years
» Agriculture, fishing, aquaculture
» IT, software engineering, Internet
» Industry, production, manufacturing and other
» Services other
» Transport, logistics, postal services
Professional Experience: 
Since 06.2017
Service Delivery Manager
inq.Digital Zambia
Conduct periodic business review meetings to understand the business context and identify new opportunities to expand the relationship with the customers. Develop value capture plans with structured recommendations to achieve business value with our technology portfolio. Manage customer escalations and requests to ensure effective resolution by cross-functional collaboration, ensuring top-notch technical support is delivered to the client.
10.2015 - 05.2017
Senior IT Lead
iSON Xperiences
Provision of system-level support for multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of infrastructure and network systems. Management of Windows 2012/2008 Server /Linux RedHat Environment including but not limited to Active Directory, Windows Server Update Service (WSUS), McAfee ePO Antivirus platform, DNS, SQL, network devices ( Cisco ASA 55xx Firewall, Cisco Catalyst 36xx L3 Switches, Cisco Catalyst 29xx, Cisco 19xx series routers), Uninterruptible Power Supplies, etc Monitoring and maintenance of Computer system security and organizational compliance, processes, and procedures are in place and properly maintained as specified in ISO framework
06.2014 - 11.2014
IT Country Supervisor
Cargill Zambia
Manage & Administer all IT infrastructure, hardware & Software. Oversaw the installation of Time & Attendance System that was incorporated with HR Payroll System
03.2011 - 05.2014
Network Engineer
Ndola Lime Company
Design, plan and install Network infrastructure (Switches, Routers, Access Points, Kenwood Radios and other network devices) Troubleshooting, configuration, setup of all Telecommunications devices in the Plant (Private Branch Automatic Exchange, BlackBerries, iPads, iPhones, Tablets) Budget for all Network/Telecoms equipment operations/ maintenance/ expansion Plant-wide Achieved 55% reduction in telephone costs after implementing a Telephone Management System.
04.2008 - 02.2011
Telecoms Technician
Mido Engineering
Carried out Telecoms Systems installation projects & maintenance at Lafarge, European Union, Mukuba Hotel amongst others. Other tasks include network structured cabling
LAN, WAN, WLAN infrastructures, CyberSecurity, Network Engineering, System Administration PROTOCOLS: TCP/IP, DNS, DHCP, HTTP, SMTP, NTP, SNMP, VoIP LANGUAGES: HTML, CSS, JavaScript, Python DATABASES: SQL, MySQL OPERATING SYSTEMS: Windows, Linux, MacOS, Android Penetration Testing (Red Team/ Blue Team)
01.2017 - 11.2020
Bachelor in IT Security
SMC University
Bachelor in IT-Security (BBA in IT-Security) is a focused distance learning degree program that develops a thorough understanding of IT-Security in its manifold aspects. The program is strongly oriented towards practical application, rather than theory. It is a combination of academic content adapted for the experienced working professional, coupled with extensive academic and industry related exposure. The Degree includes the following modules: Presentation and Communication Skills Entrepreneurship Elementary Statistics Operating Systems: Windows Server Systems Design and Analysis IT Security Essentials I Advanced Network Security Computer Forensics Management and Business Key Concepts in Algebra Operating Systems: UNIX/Linux Networking Basics Introduction to Electronic Commerce IT Security Essentials II Security Policy Design and Administration
07.2004 - 08.2006
Zambia ICT College
Fundamentals of Electronic Engineering Communication Systems & Digital Networks Computer Programming Principles Radio Systems Advanced Mathematics
09.2009 - 09.2009
Computer Networking
Cisco Network Academy
Cisco certified Network Associate (CCNA) Learned how to install, operate, configure, and verify basic IPv4 and IPv6 networks. The course covers configuring network components such as switches, routers, and wireless LAN controllers; managing network devices; and identifying basic security threats. The course also gives you a foundation in network programmability, automation, and software-defined networking.
05.2011 - 05.2011
Fiber Optic Splicing
Tripple Play
Certified Fiber Optic Technician Fiber Optic Spilicing
05.2020 - 05.2020
Service Management
Master of Project Academy
Principles of ICT Service Management
01.2021 - 01.2021
Network Security
International CyberSecurity Institute
Certified Network Security Specialist
More information
Central - Copperbelt - Eastern - Luapula - Lusaka - Muchinga - North-Western - Northern - Southern - Western - International
Place of residence : Kitwe
Permanent contract - Fixed-term contract - Freelance

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