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CV Profile No.51135

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Last name : ******
First name : *****
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Date of birth : : ********
Nationality : *****
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Profile details

Job category searched
» Management
» Marketing, communication
» Sales
Professional experience
5 to 10 years
» Banking, insurance, finance
Professional Experience: 
Since 03.2020
Branch Operations Executive
Standard Chartered Bank
Currently, my role with Standard chartered bank is Branch operations executive. I establish smooth, increased efficient and compliance in operations. I am Knowledgeable about safety and security protocols. Making sure all processes are followed and adhered to for smooth running of the bank. I aim to always exceed what is expected of me. Cash Management Branch risk management Branch operations Processing of client service requests Processing of client instructions Building client relationships
12.2018 - 03.2020
Customer Service Manager
Standard Chartered Bank
With a view to provide quality and professional client service and experience, Was responsible for all client queries and service requests that come through the branch. Ensuring that clients are served and issues resolved. I aim to always exceed client expectations. Encouraged creative thinking, problem solving, and empowerment as part of facility management group to improve morale and teamwork. Complaint resolution of over 3000 client base Processing of client service requests Promotion of product campaigns Processing of client instructions Building client relationship
10.2016 - 12.2018
Centre Manager
Standard Chartered Bank
After three years of working for Standard Chartered Bank, A new centre was opened in Kalumbila and I was appointed as the Centre manager to manage the centre. I was entrusted with the authority to make sure that the centre was running smoothly to deliver our services to clients in that area. Cash Management Branch risk management Branch operations Sourcing of new business Promotion of Bank products and services Supervising sales staff to deliver as required Performed Sales strategy and marketing Educated customers on promotions to enhance sales. Increased sales by 20%
10.2013 - 10.2016
Branch Sales and Service Executive
Standard Chartered Bank
This was the beginning of my journey with Standard Chartered Bank. I was offered a job in the sales department to generally handle the branch sales and service. I was given other responsibilities in the branch which helped build my experience in the banking sector. Account opening -over 800 new accounts opened. Loan processing Client relationship deepening Digital ambassador Branch and ATM cash management Client service Driving branch sales. Conducted market research to attract clients in new territories.
Skills
Problem resolution Team building MS Office Operational improvement Relationship development Business operations Team management Customer service Communications Supervision
Education
Bachelor
01.2009 - 12.2013
Bachelor of Business Administration
DMI St. Eugene University
Languages
englishfluent
More information
immediately
Copperbelt - Lusaka - North-Western - Southern
Place of residence : Solwezi
Permanent contract
17.10.2020
15

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