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CV Profile No.49201

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First name : ******
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Nationality : *****
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Profile details

Job category searched
» IT, new technologies
Professional experience
More than 10 years
» IT, software engineering, Internet
Professional Experience: 
Since 09.2014
ICT SPECIALIST
Zamseed Company Limited(ZAMSEED)
Key Roles and Responsibilities • Provide technical support for major and/or urgent problems with the local area network (LAN) or any of its components • Provide on-call assistance to individuals as needed. • Perform Window Server maintenance and administration, including installing Windows 2008 and Windows 2012 patches and upgrades (Service Packs). • Monitor that the Antivirus software and virus definition updates are being deployed to the server and client PCs. Ensure that any PC deployed to the field has the company standard antivirus protection and is configured to receive virus definition. • Perform File Server backups (weekly full backup, daily incremental on file server, and monthly backups of file server and users data), • Manage the company firewall to monitor office internet traffic and cyber threats. • Perform desktop and laptop computer support, including performing routine preventive maintenance (disk scan, deleting temp files, defragmentation, etc.); installing software patches and upgrades, troubleshooting hardware or software problems; and ensuring users are backing up their data files on the server. • Working with the company internet service provider to solve any problems accessing the internet and/or sending and receiving email in all Company sites. • Manage the GEOTAB vehicle tracking system for all vehicles. • Manage the CCTV systems • Manage the zamseed website. • Implement disaster recovery and back up procedures.
04.2013 - 09.2014
Customer Support Technician
Africonnect Zambia Limited (Iconnect)
Key Roles and Responsibilities • Answering call clients coming in through the call centre. • Remote Troubleshooting with client • Helping client with queries they may have about the service plan • Email administration for all clients on the Africonnect network which includes • Helping client deal with Spam and phishing email related issues, resetting of passwords, and creating email accounts • Cpanel administration for clients with their own domains which includes webmail account creation, website uploading, database uploading and data management. • Configuring of end user devices i.e wireless router, modems, Nano stations, canopies, Cisco routers and switches • Assisting client get back online when they are having internet problems • Client domain management which includes registering domain, creating domain records on servers and Routing of domains • Interpretation of email error messages that are sent through buy client and • Resolution of error and whitelisting blacklisted client on blacklisting websites.
03.2011 - 08.2012
ICT SUPPORT TECHNICIAN
Medical Education Partnership Initiative (M.E.P.I)
Key Roles and Responsibilities • Hardware and Software installation and maintenance. • Network troubleshooting, installation and maintenance • Installing/Upgrading operating system software on client machines • Student wireless maintenance • Medical Library Computer Room maintenance • Maintain current and accurate inventory of technology hardware, software and resources • Ensure proper deployment of anti-virus (McAfee 8.7) to all client machines • Provided LAN technical support and troubleshooting for networked computers • Configuration of networking devices, e.g. routers, hubs, printer servers • Maintain communication between project site and internet service provider and Troubleshoot with the ISP concerning internet • Give procurement advice on software and hardware purchase • Ensure computer and printer maintenance and repair through daily monitoring and troubleshooting • Repairing and replacing peripheral equipment such as printers, routers, switches,Computers and laptops
Skills
• System Administration • Network Configuration • Software Installation • Troubleshooting • Windows Environment • Customer Service • Technical Support
Education
Bachelor
07.2011 - 06.2015
Bsc(Hons) Computing
Zambia Center for Accountancy Studies (ZCAS)
Bachelors degree in different areas of information technology.
Languages
englishgood level
More information
in 1 month
Copperbelt - Lusaka - International
Place of residence : Lusaka
Permanent contract - Fixed-term contract - Part-time work
17.09.2020
17

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