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CV Profile No.47177


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Last name : ****
First name : *****
Phone : +2***********
Email : ******@******
Date of birth : : ********
Nationality : *****
Address : ******************************************************

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Profile details

Job category searched
» IT, new technologies
Professional experience
More than 10 years
» IT, software engineering, Internet
Professional Experience: 
Since 01.2011
SITA-Engineer IT/ CUTE-CUSS Administrator
• Primary system administration for WAN and LAN at Lusaka, Ndola and Livingstone airports • Support and maintain corporate Active Directory and Group policy environment for the Common Use Terminal Emulator (CUTE) system deployed for airlines operating in airports in Zambia • Maintain and monitor the UtraBac backup and disaster recovery software • Provide third-level support for VMware Vsphere environment for the corporate network. • Responsible for customer Service pro-activeness and ownership attitude and sense of service to support customers and own their issues until resolution to their satisfaction • Carry out work in a team and in rotating shifts • Installation and configuration of end user applications and software. • Analyse and draw conclusions and create solutions to customer's complex problems • Install and repair Desktop PCs Office Printers ATI Printers Switches Routers Hubs IP Phones Servers WAN connectivity equipment (Modems ISDN) and Cabling - to component level • Building of relationships with peer and management levels both with clients and the company management • Install configure and maintain operating system software including Microsoft/Linux/Unix. • Troubleshooting LAN topologies based on TCP/IP IPX/SPX and NetBIOS networks using basic commands such as PING and TRACEROUTE. • Carry out configuration tasks on Cisco LAN switches and routers (assign IP address shut down interfaces and other interface level configuration)
07.2006 - 09.2010
Account Country Manager - Consultant
• Authored intensive sales reports on representatives and customer categories to recommend detailed plans and implement through marketing and promotional programs. • Addressed customer complaints quickly to drive satisfaction and adjusted operational strategies to reduce issues. • Connected with current customers to assess satisfaction, determine needs and offer new services. • Created new product penetration and retail market opportunities to improve bottom-line profits. • Boosted profit opportunities, generating new accounts and successfully managing existing customer base to meet advertising needs. • Oversaw new product rollouts and program changes. • Monitored trends in customer industries and marketplaces to shape sales methods. • Hired and motivated 3 -member team achieving over 30% growth in market share annually • Demonstrated products at customer locations and answered questions.
01.2000 - 06.2006
Assistant IT- Manager
Travelport Zambia
• Updated software versions with patches and new installations to close security loopholes and protect users. • Disassembled computer systems to troubleshoot and resolve hardware issues. • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes. • Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions. • Removed malware and viruses from laptops and desktop systems using specialized software. • Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns. • Documented repair processes and helped streamline procedures for future technical support actions. • Assisted in technical support process refinement to improve customer service and support. • Configured new employee work stations, including all hardware, software and peripheral devices. • Assisted end-users with software and hardware troubleshooting to determine causes of system malfunction. • Maintained inventory of IT supplies by checking levels on a monthly basis. • Performed daily maintenance of computer systems to keep network processes fluid.
IT specialist, Network Administrator, Project Management, Sales, marketing, customer support
Technical school
01.1994 - 10.1998
Under graduate - Mathematics / Computer Mathematics with education
University of Zambia
Single major in Mathematics with education, but also opted to include computer mathematics and programming courses.
Since 01.2018
MBA - Project management
UNZA School of business
MBA programme specializing in project management
More information
in 1 month
Central - Copperbelt - Eastern - Luapula - Lusaka - Muchinga - North-Western - Northern - Southern - International
Place of residence : Lusaka
Permanent contract

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