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CV Profile No.41915

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Last name : ****
First name : *****
Phone : +2***********
Email : ******@******
Date of birth : : ********
Nationality : *****
Address : *************************************************

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Profile details

Job category searched
» Marketing, communication
Professional experience
5 to 10 years
» Associative activities
» Call centers, hotlines
» Government services
» Marketing, communication, media
» Telecom
Professional Experience: 
Since 06.2014
Customer Care Executive (Outbound)
Dstv(Ison bpo)
Company: MTN (Ison bpo) 1. Position: Closed Loop Feedback Customer Care Executive (Outbound) Year : 2015 Aug. – To date Duties and Responsibilities Gather raw data from clients on customer service delivery by front-line staff e.g. service center personnel and call center agents (customer service delivery). Promote excellent customer experience and analyse feedback from both staff and customers, which is then presented to Front-line Management. Research  on  products  offered  on the market  and  get   customer  views  and  recommendations  on how to enhance  product . Unfold trends on the market on products and project it effectively to capitalize on profit Company: MTN(Techmahindra) Position: Call Center Associate Year: 2014 Jun to 2015 Aug Duties and Responsibilities: Educated customers on different products and services provided by MTN including promotions and new products/services; Responded to customer inquiries Amicably and professionally handled and resolved customer complaints; Identified and executed priority issues.
Skills
I'am a professional customer care associate who always seeks to mix customer satisfaction with achievements of organisational objectives.
Education
College
01.2007 - 12.2010
Business Management
Evelyn Hone College
During this program I learnt about activities associated with running a company, such as controlling, leading, monitoring, organizing, and planning.
Languages
englishfluent
More information
immediately
Copperbelt - Lusaka - Southern
Place of residence : Lusaka
Permanent contract
30.06.2020
2

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