Google Play

CV Profile No.41888

Profile

Contact this profile for a recruitment
Last name : ****
First name : ****
Phone : +2***********
Email : ******@******
Date of birth : : ********
Nationality : *****
Address : ******************************************************

Attached CV :

Profile details

Job category searched
» Marketing, communication
» R&D, project management
» Tourism, hotel business and catering
Professional experience
2 to 5 years
» Government services
» Hotel business, catering
» Marketing, communication, media
» Telecom
» Transport, logistics, postal services
Professional Experience: 
Since 09.2018
Assistant Brand Assistant
Yalelo Limited
. Coordinate and manage all brand requirements. • Manage and coordinate store activations to promote awareness and increase sales. • Conduct Store Audits countrywide according to company marketing strategy needs. • Implement strategic marketing campaigns as per marketing plan. • Manage partner relationships and ensure timely delivery of materials required. • Align marketing and sales requirements to through weekly meetings and performance reviews. • Ascertain the growth patterns and opportunities that Yalelo must take to increase sales. • Negotiating lease agreements and rental costs for all located sites. • Building relationships with landlords and customers • Social Media management
07.2017 - 08.2018
Customer Experience Rep
Econet Media (Kwese TV)
• Administration and front desk operations. • Dealing with decoder and subscription payments. • Set up new customer and dealer accounts. • Obtain and evaluate all relevant information to handle product and service inquiries • Deal directly with customers, dealers and partners either by telephone, electronically or face to face • Respond promptly to all inbound inquiries • Managing Kwese Zambia social media pages (Facebook and Twitter) • Handle and resolve customer and dealers queries. • Provide feedback on the efficiency of the customer
03.2015 - 06.2017
Call Center Team Leader and Agent
Zamtel
• Handle irate customers. • Escalations and feedback on queries to and from back office. • Call backs to provide customers updates or feedback on queries. • Outages notifications through mail or handled briefings. • Sending of weekly competitor dashboard reports. • Call Center Code of conduct adherence. • Sending of daily and monthly reports. • Managing of Team Members and Daily shifts.
01.2009 - 12.2009
Merchandiser
Zambian Breweries
• Handling of existing and potential customer queries and orders. • Direct sales of products and services • Conducting After Sales Services. • Signing of new customers.
Skills
Branding, Activation or Promotions Specialist, Customer Service, Leadership Skills, Merchandising, Microsoft skills.
Education
Bachelor
Since 01.2020
Bachelor of Science in Marketing
University of Lusaka
Currently studying for degree in marketing
01.2015 - 12.2017
Online Certification
Alison University
Diploma in Operations Management. Diploma in Customer Service.
01.2010 - 12.2013
Diploma in Marketing.
Evelyn Hone College
Diploma in Marketing, under the Zambia Institute of Marketing
Languages
englishnative
More information
in 1 month
Central - Eastern - Lusaka - Southern - International
Place of residence : Lusaka
Permanent contract - Fixed-term contract
30.06.2020
3

Other profiles that may interest you

Profile n°00041967
  • Work experience: 5 to 10 years
  • Industries: Agriculture, fishing, aquaculture - Distribution, selling, wholesale - Government services - Industry, production, manufacturing and other
  • Education:
    06.2012 - 12.2015
    Agribusiness
    Natural resources development college
  • Languages: English (fluent)
  • Skills:

    Relationship building,
    Customer satisfaction,
    Good team player,
    Able to work under pressure and can multitask
    Good communication skills

  • Profile n°00041800
  • Work experience: 2 to 5 years
  • Industries: Distribution, selling, wholesale
  • Education:
    Since 01.2013
    Social enterprise
    Eminus Academy
    Since 06.2018
    Computer studies
    Spersis school of computers
  • Languages: English (good level)
  • Skills:

    Installation, ICT in word, publish, excel and power point
    Good inter personal skills
    Accounting and business problem solving

  • Profile n°00042070
  • Work experience: 2 to 5 years
  • Industries: Advice, audit, accountingMarketing, communication, media
  • Education:
    09.2014 - 12.2018
    BUSINESS ADMINISTRATION AND ECONOMICS
    THE UNIVERSITY OF ZAMBIA
  • Languages: English (fluent)
  • Skills:

    MARKETING ANALYSIS SKILLS
    ACCOUNTING SKILLS
    LEADERSHIP SKILLS
    COST MANAGEMENT SKILLS
    FINANCIAL ANALYSIS SKILLS

  • Profile n°00042049
  • Work experience: 2 to 5 years
  • Industries: Agriculture, fishing, aquacultureConsumer goodsMarketing, communication, media
  • Education:
    07.2011 - 10.2016
    Education
    University of Zambia
  • Languages: English (fluent)
  • Skills:

    -product position
    -marketing campaign development and execution
    -relationship building and maintenance
    -brand and marketing strategies
    -Business development