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Customer Service Representative

Published on 29.05.2020

Company

Industries :
IT, software engineering, Internet
Marketing, communication, media
Call centers, hotlines
Event, receptionist
Services other
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Emperor Palace Entertainment is a Media and entertainment company integrating strategy, creativity, and technology to provide unique customized... read more

Job Ad & Profile Description

Position : Customer Service Representative

Emperor Entertainment Limited invites applications from suitably qualified and experienced individuals to fill the positions of Customer Service Representatives. The individuals will be expected to perform the following duties:

  • Provide accurate, valid and complete information by using the right methods and tools.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Keep record of customer interactions, process customer accounts and file documents
  • Follow communication procedures, policies and guidelines.
  • Take the extra mile to engage customers.
  • Build sustainable relationships of trust through open and interactive communication.
Required profile for job ad : Customer Service Representative

Emperor Palace Entertainment is a Media and entertainment company integrating strategy, creativity and technology to provide unique customized media and entertainment solutions. Our Group is headquartered in Lusaka, Zambia in the Southern part of Africa.

Our Group is in the business of event management; brand activation and promotion, exhibition management as well as Digital Media and Tour marketing. We offer personalized consultation, as we understand to create a unique solution for you, we need to deeply understand your specific needs and requirements. 

The candidate we are looking to hire must have;

  • Proven customer support experience.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, priorities, and manage time effectively.
  • Effectively manage large amounts of incoming email/chat/calls.
  • Identify and assess customer’s need to achieve satisfaction.
  • Build sustainable relationships of trust through open and interactive communication
  • Good telephone manner, including clear speech, the ability to understand people with speech impediments and unusual accents, and excellent manners.
  • Be Willing to work during night shifts and public holidays.

Competences

  • Betting Experience and knowledge
  • Empathy
  • Patience
  • Problem solving skills
  • Effective listening
  • Time management
Job criteria for job ad : Customer Service Representative
Job category :
Marketing, communication
Sales
Services
Industries :
Call centers, hotlines
Event, receptionist
IT, software engineering, Internet
Marketing, communication, media
Services other
Employment type :
Fixed-term contract
Region :
Lusaka
City : Lusaka
Experience level :
2 to 5 years
Educational level :
Bachelor
Spoken language :
englishfluent
hindifluent
Number of Position(s) : 3

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